Most remodeling problems are not craftsmanship problems — they are process problems. This is the written procedure RestorationRepublic follows on every project, and the scope-of-work standard your written proposal is built on. Clients on an active job also get a private dashboard with a live weekly progress chart.
The SOP: five controlled stages
1. Consultation & site assessment
- On-site walkthrough with the person who will actually manage your job.
- Measurements, photo documentation, and notes on existing conditions.
- Discussion of goals, must-haves, finish level, and realistic budget range.
- Flagging of anything that may require permits or licensed trades.
2. Scope of Work & fixed written proposal
- Every phase written out line by line — inclusions and exclusions.
- Material allowances stated in dollars so selections never become a surprise.
- Firm price after the site visit. Small jobs may use a flat service rate.
- Nothing starts until you have signed the scope and it is locked.
3. Mobilization
- Permits pulled through the correct jurisdiction when regulated work is involved.
- Long-lead materials ordered and staged before demolition begins.
- Floor and surface protection, dust control, and a defined work zone.
- Schedule published with the target completion date and weekly milestones.
4. Execution & weekly reporting
- One accountable project lead. You never chase subcontractors.
- Daily site check and quality control against the written scope.
- A weekly progress entry — percent complete, planned versus actual, and a plain-English summary — posted to your private project dashboard.
- Any change is priced and approved in writing before it is built.
5. Delivery & closeout
- Joint punch-list walkthrough; items assigned and dated.
- Final clean, debris haul-off, and fixture/appliance orientation.
- Written labor warranty plus manufacturer material warranties handed over.
- Closeout packet: final scope, approved changes, permit records, and photos.
What a RestorationRepublic Scope of Work contains
| Section | What it defines |
|---|---|
| Project & parties | Address, client, contractor of record, and the single project lead. |
| Objective | One paragraph describing the finished result in plain language. |
| Phase breakdown | Demolition, rough trades, inspections, finishes — each with tasks. |
| Inclusions | Every item covered by the price, trade by trade. |
| Exclusions | Everything explicitly not covered — the section that prevents disputes. |
| Allowances | Dollar figures for tile, fixtures, countertops, and other selections. |
| Schedule | Start date, weekly milestones, and target completion. |
| Payment schedule | Deposit and progress payments tied to completed milestones. |
| Change orders | Written, priced, signed before work — no verbal changes. |
| Warranty | Written labor warranty term and manufacturer coverage. |
| Acceptance | Punch-list process and signatures from both parties. |
Change-order rule: if it is not in the signed scope, it is not in the price. We stop, write it up, price it, and get your signature before touching it. That single rule is why our jobs finish where they were quoted.
Your live weekly progress chart
Once your project is mobilized we issue a private dashboard link — no login, no app to install. It shows your approved scope of work, the current percent complete, planned versus actual progress on a weekly chart, and a week-by-week log written in plain English. It updates every week the crew is on site.
Personal protective equipment (PPE) & site safety
Every person on a RestorationRepublic site — employee, trade partner, supplier, or visitor — works under one safety standard, written to Washington State L&I construction rules (WAC 296-155 Part C, and WAC 296-880 for fall protection). No exceptions for "just a quick task."
Minimum PPE on every site, every day
| Protection | Required | When it escalates |
|---|---|---|
| Clothing | Short-sleeved shirt minimum, long pants, no loose jewelry | Long sleeves for demo, insulation, and roofing |
| Feet | Sturdy closed-toe work boots | Steel/composite toe and puncture-resistant sole in demo and framing |
| Eyes | ANSI Z87.1 safety glasses whenever tools are running | Sealed goggles or face shield for grinding, chipping, and chemicals |
| Hands | Work gloves for material handling | Cut-resistant for sheet goods and glass; chemical gloves for solvents |
| Hearing | Plugs or muffs for saws, hammer drills, and compressors | Dual protection above 100 dBA |
| Respiratory | N95 minimum for dust, sanding, and insulation | Half-face with P100 for silica, mold, and lead-safe work |
| Head | Hard hat wherever overhead work, lifting, or structural work is active | Always, on any site with more than one active trade |
| Visibility | Hi-vis vest for any work near driveways, streets, or backing vehicles | Class 2 hi-vis for road-adjacent work |
| Falls | Fall protection at 4 feet and above, no exceptions | Harness, anchor, and lanyard inspected before each use |
Site safety rules
- Tailgate safety talk before the first task of the day and before any new hazard is introduced.
- PPE is inspected before use; damaged or contaminated equipment is removed from service that day.
- Lock out and tag out any circuit, valve, or appliance before work; test dead before touching.
- Call 811 for utility locates before any digging, trenching, or exterior anchoring.
- Ladders on level ground, tied off, and rated for the load; no top-cap standing.
- Work zone kept broom-clean, cords out of walkways, and egress paths clear at all times.
- Fire extinguisher and stocked first-aid kit on site whenever work is in progress.
- Zero tolerance for drugs or alcohol on site. Anyone impaired is removed immediately.
- Homes built before 1978 are treated as lead-presumed and worked under RRP lead-safe practices.
- Suspected asbestos or mold stops work; the area is isolated until it is tested and cleared.
- Stop-work authority: any person on site, at any level, can stop work for an unsafe condition without needing permission and without consequence.
Chain of command
One accountable line, top to bottom. You always know who to call, and we always know who decides.
| Level | Role | Decides | Escalates to |
|---|---|---|---|
| 1 | Crew member / trade partner technician | Immediate task safety; stop-work | Site Lead |
| 2 | Site Lead (lead tradesperson on site) | Daily sequencing, PPE compliance, first-aid response | Project Lead |
| 3 | Project Lead (single client point of contact) | Schedule, quality, client communication, incident reporting | Operations Manager |
| 4 | Operations Manager | Trade partner performance, recovery plans, change-order pricing | Owner / PCHG, LLC |
| 5 | Owner, PCHG, LLC | Contract, insurance, regulatory reporting, final authority | — |
Client rule: clients communicate with the Project Lead only — never directly instruct a crew member or trade partner. Verbal direction given on site is not authorized work and is not covered by the scope, the price, or the warranty.
How to report an incident or accident
An incident is anything that could have caused harm or damage — a near miss, a broken tool, a spill, a found hazard. An accident is anything that did: an injury, property damage, a fire, or a water release. Both get reported. Near misses are reported without blame because they are how we prevent the real one.
- Make it safe. Stop work, protect people first, shut off power, gas, or water if required.
- Get care. Call 911 for anything serious. Administer first aid only within your training.
- Preserve the scene. Do not move tools, equipment, or PPE involved beyond what is needed to help someone (WAC 296-800-32010).
- Notify the Site Lead immediately — verbally, on the spot, not at end of day.
- Site Lead notifies the Project Lead within 1 hour of any injury, property damage, or emergency-services response.
- Document within 24 hours: written incident report with date, time, location, people involved, witnesses, photos, sequence of events, and immediate corrective action.
- Project Lead notifies the client the same day for anything affecting their property, schedule, or safety.
- Owner files the L&I, insurance, and workers' compensation reports and signs off on the corrective action.
- Review: the incident is covered in the next tailgate talk and the corrective action is verified in place.
Mandatory regulatory reporting deadlines
| Event | Report to | Deadline |
|---|---|---|
| Work-related fatality | WA L&I / DOSH — 1-800-423-7233 | Within 8 hours |
| In-patient hospitalization of any employee | WA L&I / DOSH — 1-800-423-7233 | Within 8 hours |
| Amputation or loss of an eye (non-hospitalized) | WA L&I / DOSH — 1-800-423-7233 | Within 24 hours |
| Any injury requiring medical treatment | Workers' comp claim + internal report | Same day |
| Property damage, fire, or water release | Owner + insurance carrier + client | Same day |
| Near miss with no injury | Project Lead — internal log | Within 24 hours |
Who to call in an emergency
| Situation | Call |
|---|---|
| Life-threatening injury, fire, gas smell, structural collapse | 911 — first, always |
| After 911: notify the job | Project Lead — (971) 236-8506 |
| Fatality, hospitalization, amputation | WA L&I / DOSH — 1-800-423-7233, option 1 |
| Natural gas leak or odor | Evacuate, then NW Natural — 1-800-882-4012 |
| Downed or struck power line | 911, then Clark Public Utilities — (360) 992-2000 |
| Water main or sewer emergency | City of Vancouver Utilities — (360) 487-8177 |
| Chemical exposure or poisoning | Poison Control — 1-800-222-1222 |
| Before you dig — utility locate | 811 (two business days ahead) |
| Non-emergency police (Clark County) | (360) 397-5800 |
| Anything else, any hour | restorationrepublic1776@gmail.com |
Posted on site: this emergency list, the site address, the nearest hospital route, and the Project Lead's cell number are posted at the entry to every active work zone before the first day of work.
Common questions
How often is the progress chart updated?
Once per work week, typically Friday, for the entire duration of the project.
What if the actual line falls behind the planned line?
You see it the same week we do, along with the reason and the recovery plan — weather, inspection scheduling, or a material delay. Hiding a slip only makes it worse.
Can someone else see my dashboard?
Only someone you share the link with. The link is a long random code, the page is excluded from search engines, and internal notes are never shown on it.
Do you follow this SOP on small repairs too?
Yes, scaled down. A half-day repair still gets a written scope and a firm price — it just does not need a multi-week chart.
Talk to a real project manager
RestorationRepublic handles kitchens, baths, repairs, and water damage across SW Washington — one licensed contractor, one written scope, one accountable point of contact.
Request a Written Scope of Work